1 post filed under customer experience
John Nese from Soda Pop Stop in California talking about soda for the Chow.com Obsessives series.
If only everybody was as passionate about their business as him.
1 post filed under customer experience
It’s Nice That
I recently discovered the fantastic It’s Nice That website and almost instantly decided to buy their magazine. Shortly after I paid for it I received an email from them explaining that due to the post strike there might be a problem getting it out to me on time and that they were really sorry but they’d do what they could.
I noticed that the address in the footer of the email was on Rivington Street which is just round the corner from where I work so I replied to their email saying I could pop round and pick it up if that was ok with them.
I got a reply that afternoon saying of course it’d be ok and that they’d be there for about lunchtime the next day.
So at lunchtime the other day I nipped out, went to their studio and picked up my copy of It’s Nice That 2. How nice is that? It may not seem like much but suddenly my relationship with them is personal. It doesn’t take much does it? It’s a shame they’d run out of issue 1 because I’d have bought it there and then.
I love it. I really do. Everything about it is excellent, from the stock it’s printed on to the type and layout to the content itself. I really can’t recommend it enough. Especially as they seem like really nice people.
